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BNC Service Disruption

[Revised 10/27/2026] The government contractor that operates the Bankruptcy Noticing Center (“BNC”) was impacted by a cybersecurity incident that disrupted BNC performance.  The BNC prints and transmits notices and orders on behalf of this court.  The contractor experienced a nationwide service interruption that lasted from October 9, 2026, until October 26, 2026. During that time, notices and orders the court transmitted to the BNC for delivery by mail or by Electronic Bankruptcy Noticing were not delivered. The interruption also affected the National Creditor Registration Service (“NCRS”) and impaired the ability to generate creditor mailing matrices. The CM/ECF System, including Notices of Electronic Filing, continues to operate normally.

  • Court-issued General Orders governing noticing during BNC's temporary outage. [Revised 10/27/2026]

    General Order 26-1 allows parties to request extensions to deadlines or continuances that are attributable to the noticing delays.  A copy of the order is available at https://www.ksb.uscourts.gov/local-rules. Please note that certain deadlines cannot be extended by order of this court and parties should be vigilant and comply with such deadlines.  See, e.g., Fed. R. Bankr. P. 9006(b)(2).

    General Order 26-2 outlines the duties that designated parties have to serve copies of court-issued orders, judgments, notices, and other documents issued by the court. You should review the details of that order carefully and comply with those responsibilities.

    General Order 26-3 revises the temporary procedures adopted in General Order 26-2, particularly parties’ responsibilities to serve certain court-issued documents.  It continues to require designated parties to serve copies of court-issued documents if they were filed between October 9 through October 23, 2026, inclusive.  Court-issued documents filed on or after October 26, 2026, do not need to be served by the parties designated in General Order 26-2.

  • How long is the disruption expected to last? [Revised 10/27/2026]

    The BNC contractor restored service for notices filed on and after October 26, 2026.  By October 31, 2026, it plans to retrieve the backlog of notices that were issued by the court on October 9 through October 23, 2026, and to send them shortly thereafter.  The BNC will file a Certificate of Service when court-issued documents have been served.

  • Where can I find information about upcoming proceedings scheduled in my case?

    Using the Court's Docket Tool (link is external), one can search the court’s calendar for upcoming 341 meetings (aka “Initial Meeting of Creditors”) and court proceedings in a single case by entering the case number in the field at the bottom of the screen under "Hearings by Case."

  • Can a Debtor register to receive electronic notice of documents filed in my case? [Revised 10/27/2026]

    Yes. You can provide the court your email address by completing the Debtor’s Electronic Noticing Request (DeBN) form and filing it with the Clerk’s Office. In many cases, the Clerk’s Office used that email address to have CM/ECF begin sending you Notices of Electronic Filing (NEFs) by email with links to documents filed in your case.  If your email address changes you must file a DeBN Request form so the Clerk’s Office can update your account and you will begin to receive email notices from the BNC again. You are responsible for keeping the court informed about any changes to your mailing address or email address.

    Warning: If you open a document using the link provided in the email notification, be sure to save the document.  You are only allowed one free look.  If you open the document again, you would be required to pay to view it using the PACER system at https://pacer.uscourts.gov.

  • How can I view documents filed in my case?

    Anyone can view public bankruptcy records in the free computer terminals of the Bankruptcy Court Clerk’s Office lobby.  
    You may also view documents online by using the PACER system. It is available at https://pacer.uscourts.gov. You need to create an account to use this service. Once you have an account, you are allowed to view up to $30 of records per calendar quarter without being charged.  More information about registering for an account and costs to access documents using PACER is available on the PACER homepage at https://pacer.uscourts.gov.

  • Workaround for the Mailing Matrix [Revised 10/27/2026]

    The BNC disruption also temporarily affected its websites and other resources, including the National Creditor Registration Service (NCRS) which allows CM/ECF users’ to access the mailing matrix.  That issue was resolved on October 26, 2026. 

    During the NCRS outage, CM/ECF users seeking to serve pleadings and delegated notices/orders could still access the list of creditors and addresses within a case through the following process:

    Accessing the List of Creditors:

    1. 1. Select “Query” from the top menu in CM/ECF.
    2. 2. Input the case number and select the “Run Query” button.
    3. 3. Select the “Creditor” link.
    4. 4. The next screen will ask what Creditor type that you are searching. You may leave the “Creditor type” selection blank and select “Run Query” to list all creditors.
    5. 5. The next screen will display the list of the creditors and addresses to assist with service.

    Please note: The list of creditors does not include all interested parties to a case, such as the debtor(s), trustees, or the U.S. Trustee. Therefore, parties and counsel should review service requirements to ensure that notice is provided to all appropriate parties, including those not listed on CM/ECF’s list of creditors.

    The outage did not affect the electronic delivery of Notices of Electronic Filing (NEFs), which continue to be generated and distributed normally through CM/ECF.

  • If I need additional time to serve notices required by General Order 26-2, is a motion required for each document? [Added 10/30/2026]

    No.  If multiple documents need to be served in a given case, a party may file a single request to extend time to serve all documents that require additional time in that case.  Be sure to briefly explain the reasons why additional time is needed.

  • How do I prepare a Certificate of Service for documents I have served? What am I certifying? What if I discover that I missed someone? [Added 10/30/2026]

    Local Bankruptcy Rule 9013.3 includes sample language that you can use when preparing a Certificate of Service.  When you file the Certificate, you are verifying that you sent a document (or documents) to the people listed and how you sent the document to them.  If you discover later that you needed to serve the document to an additional person or needed to serve it at a different address, you may send the document to the recipient(s) and file another Certificate of Service with that information.